KOHOM ORGANICS — RETURNS, REFUNDS & CANCELLATION POLICY

Last Updated: 3 December 2025

At Kohom Organics, every formula is crafted with precision and hygiene. For safety and regulatory reasons, we maintain a strict return policy for skincare products.

1. No Returns Once Opened / Seal Broken

Due to the personal, topical and hygiene-sensitive nature of skincare products, we do not accept returns or exchanges once a product has been:

  • Opened

  • Unsealed

  • Used

  • Tampered

  • Trial-tested

  • The CPA seal is broken

This policy ensures product safety and aligns with the Consumer Protection Act, 2019.

2. Eligible Returns — Damaged, Defective or Wrong Product

You may request a replacement only if:

  • You received a damaged product

  • You received a defective product

  • You received the wrong item

  • Items are missing from the package

Condition for Return:

You must notify us within 48 hours of delivery with:

  • Order ID

  • Photos of the outer packaging + inner products

  • Unboxing video (mandatory for courier claim validation)

  • Description of the issue

After verification, we will arrange a free replacement or issue a refund as applicable.

Replacement Product will be delivered within 10 business days by KOHOM PRODUCTS LLP.

3. Cancellations

Before Dispatch

  • You may cancel prepaid or COD orders before dispatch by contacting customer support.

After Dispatch

  • Orders cannot be cancelled once shipped.

  • COD refusal after shipment will be tagged as misuse; future COD privilege may be restricted.

4. Refund Process

Refunds (where applicable) will be issued to the original payment method only:

  • Credit/Debit Card → refund to same card

  • UPI → refund to same UPI ID

  • Net banking → refund to same bank account

  • Wallets → refund to same wallet

Refund timelines: 5–7 business days after approval.
Bank/wallet partners may take additional time to reflect the amount.

COD orders eligible for a refund (e.g., damaged/defective) will be refunded via bank transfer after bank details are shared.

5. Non-Eligible Instances

A return/refund request will not be accepted if:

  • The product has been opened or used

  • The seal is broken

  • Customer simply dislikes the product/texture/fragrance

  • Change of mind

  • Allergic reactions (as skin differs per individual; patch test recommended)

  • Incorrect address provided by customer

  • Product purchased during clearance/final sale (non-returnable unless damaged)

6. Return Pickup

Where applicable, we will schedule a pickup.
Items must be returned in original condition with:

  • Outer box

  • Product carton

  • Protective packaging

  • Complimentary items, if any

Return approvals are subject to quality checks.